# Six new features. All built to put more money in your RO.

Apr 20, 2026

What's new in Shift

# Six new features. All built to simplify workflows, decrease loss, and increase margins.

### From team communication to scan tool integration, this release touches every part of your workflow. Here's what just shipped.

#### Vehicle Threads `New`
Every vehicle now has its own conversation. Start discussions, loop in teammates, and resolve questions — in both the Shift extension and the Shift app — without ever leaving the RO.

- Full thread workflow: start, reply, resolve, and search conversations in real time
- Org-wide Recent Threads feed surfaces active conversations across all vehicles
- Jump from the feed directly into any vehicle's thread with full context
- Attach images, PDFs, audio, and video to any message via secure signed URLs
- Mark a thread urgent to flag high-priority situations for your team
- Authors can edit messages for up to 60 seconds to correct quick mistakes

#### Scan Tool Report Integration `New`
Sync Reports from all of your scan tools directly into Shift. Your team gets increased visibility to diagnostic information, one-click documentation into the repair order, and easy access to historical information when a car returns to the shop. Reports sync automatically every 30 minutes from Altus Drive.

- Diagnostic codes surface on the vehicle page as soon as a report arrives
- Send reports via email or upload them directly to the Shift app
- Reports sync automatically every 30 minutes from Altus Drive
- Manually trigger a sync anytime through the Shift app

#### Part Numbers in RO Audit `New`
Define labor multipliers for different situations (condition, age, brand, etc). When a service advisor opens a repair order in the Shift extension, they can apply the right multiplier with a single click, to only the applicable jobs — ensuring labor times always reflect the accurate complexity of each job.

- Set custom rules: "Cars older than 2005" (1.25×), "Rust Level 1" (1.40×)
- Fully configurable — add as many rules as your shop needs
- Service advisors apply the multiplier directly from the Shift extension on the RO

#### Enhanced Severe Maintenance Support `New`
Severe Maintenance definitions vary by OEM, with most describing "normal" use by the average driver in a lot of regions. Shift now surfaces severe-duty schedules alongside standard intervals, with a simple toggle to switch between the two.

- Toggle between normal and severe maintenance schedules per vehicle
- Severe jobs are clearly labeled so advisors can explain the difference
- Overdue severe services shown with full mileage and urgency context

#### Part Numbers in RO Audit `New`
When auditing a repair order, Shift now surfaces the specific OEM part numbers your Estimates are missing — directly inside the Job Recommendation panel.

- OEM part numbers called out alongside every relevant job recommendation
- Flags parts that need verification before the vehicle is closed out
- Cuts comebacks caused by wrong or missing parts before the job is done

#### Canned Job Mapping `New`
Map your shop's existing canned jobs to Shift's maintenance recommendations. When Shift flags a service, it adds your pre-built job — parts, labor, and pricing already included.

- Connect any canned job to any Shift maintenance recommendation
- Your shop's pricing and labor added automatically when a job goes to the RO
- Eliminates manual job setup and keeps estimates consistent across your team

##### “Coming Soon” sucks. Everything is live right now, for all teams. [Log in to Shift or open the Chrome extension](https://app.shift-automotive.io/) to start using these features today. Questions? Reach out to us to [book a demo.](https://www.shift-automotive.com/demo)